Category: user experience

Highlights of the Winter ’19 Salesforce Communities Release

Highlights of the Winter ’19 Salesforce Communities Release

Posted on by laureljones

As we wave a final farewell to Koa and Kokua, we turn our eyes toward bigger and better features in the Winter ’19 release. As per the usual, I’m nerd-level excited over these improvements – just ask anyone who begins to talk Salesforce Communities with me!

Winter ’19 is heavily focused on the user experience through gamification, enhanced accessibility, providing the right content to the right audience at the right time, among some other notable changes. Read through the highlights below!

Continue reading “Highlights of the Winter ’19 Salesforce Communities Release” →

The 4 Constants in a Salesforce Communities User Experience

The 4 Constants in a Salesforce Communities User Experience

Posted on by laureljones

Salesforce Communities have been out awhile now – it’s no news that they are changing the way businesses interact with their partners, customers or employees. A mind-boggling amount of companies utilize Salesforce Communities at this point, ranging from non-profits to Fortune 500s, across all industries. It’s a testament to the built-in power and versatility the Community Cloud offers. I’ve helped design, implement and launch close to 20 myself over the past 3 years! In that time, even with the continuing enhancements each release, I’ve noticed a few constants in the user experience best practices that Communities offers.

Continue reading “The 4 Constants in a Salesforce Communities User Experience” →

Lower Employee Attrition with Salesforce Employee Communities

Lower Employee Attrition with Salesforce Employee Communities

Posted on by laureljones

As more and more companies start to realize the value of making their employees happy, there comes the need for community within the workforce. Having an employee community where employees can go to stay engaged, voice ideas and get questions answered goes a long way in lowering employee attrition.

That’s where Salesforce Communities comes in. Communities offers a fast and easy way to set up a community for your employees and connect them to all the resources they need in one place. Not only that, but with built in personalization and gamification opportunities, your employees will be chomping at the bit to engage on your community. Continue reading “Lower Employee Attrition with Salesforce Employee Communities” →

Top 4 Spring ’18 Community Features to be Excited About

Top 4 Spring ’18 Community Features to be Excited About

Posted on by laureljones

It’s that time of year again — the holidays are over, but we have something even better to look forward to: the Spring ’18 Release! I’m going to try to temper my exclamation points, bolds and all caps, but let me tell you, this release is beyond exciting! Let’s break down the Top 4 Areas of Excitement in the Salesforce Communities Spring ’18 release! Continue reading “Top 4 Spring ’18 Community Features to be Excited About” →

Improve Your Partner Community: Applying Feedback

Posted on by laureljones

In yesterday’s blog post, we discussed gathering feedback from your partners in order to improve your partner community user experience. Now, in light of Salesforce announcing a preview of the new Partner Central Community in the Summer ’17 release, let’s dive into the data and come up with some solutions on how to address common pain points. Continue reading “Improve Your Partner Community: Applying Feedback” →