Category: gamification

Highlights of the Winter ’19 Salesforce Communities Release

Highlights of the Winter ’19 Salesforce Communities Release

Posted on by laureljones

As we wave a final farewell to Koa and Kokua, we turn our eyes toward bigger and better features in the Winter ’19 release. As per the usual, I’m nerd-level excited over these improvements – just ask anyone who begins to talk Salesforce Communities with me!

Winter ’19 is heavily focused on the user experience through gamification, enhanced accessibility, providing the right content to the right audience at the right time, among some other notable changes. Read through the highlights below!

Continue reading “Highlights of the Winter ’19 Salesforce Communities Release” →

5 Questions to Ask Before Creating an Employee Community

Posted on by laureljones

It’s been very encouraging to see so many companies come around to the idea that keeping employees happy means creating and maintaining an environment in which they can thrive. One of the biggest and easiest ways to do this is to ensure they have what they need at their fingertips (or at the click of a button) through an employee community.

Continue reading “5 Questions to Ask Before Creating an Employee Community” →

Lower Employee Attrition with Salesforce Employee Communities

Lower Employee Attrition with Salesforce Employee Communities

Posted on by laureljones

As more and more companies start to realize the value of making their employees happy, there comes the need for community within the workforce. Having an employee community where employees can go to stay engaged, voice ideas and get questions answered goes a long way in lowering employee attrition.

That’s where Salesforce Communities comes in. Communities offers a fast and easy way to set up a community for your employees and connect them to all the resources they need in one place. Not only that, but with built in personalization and gamification opportunities, your employees will be chomping at the bit to engage on your community. Continue reading “Lower Employee Attrition with Salesforce Employee Communities” →

Top 4 Spring ’18 Community Features to be Excited About

Top 4 Spring ’18 Community Features to be Excited About

Posted on by laureljones

It’s that time of year again — the holidays are over, but we have something even better to look forward to: the Spring ’18 Release! I’m going to try to temper my exclamation points, bolds and all caps, but let me tell you, this release is beyond exciting! Let’s break down the Top 4 Areas of Excitement in the Salesforce Communities Spring ’18 release! Continue reading “Top 4 Spring ’18 Community Features to be Excited About” →

Leverage Salesforce Ideas in Your Community

Posted on by laureljones

One of the greatest features you can offer your customer or partner base as a product-driven company is an idea engine. It allows those who use your product regularly to offer suggestions on how to improve it, features to add, or what new products to create. Giving the power to your customers to help make the decision on what gets added to the next release helps drive value to your community and your brand. Continue reading “Leverage Salesforce Ideas in Your Community” →