Government. Despite – and perhaps because of – being one of the oldest institutions in the world, its processes and user experience is known for being manual, outdated, and slow. Why? Much of it is centered around – you guessed it – funding. Federal agencies spend 70% of their IT budgets simply maintaining outdated systems, and only 30% goes toward developing new systems. These new system projects were only successful 6.4% of the time, often because of the size and risk associated with a public sector IT project.
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